Pinnacle Community Services is a private, non-profit family service agency, has been at work in the Niagara community since 1895. The strength of Pinnacle Community Services is the network of inter-related and complimentary services reaching people at every age and every stage of life; that is what makes us unique. With offices in Niagara Falls and Lockport we impact the lives of children, adults and families in communities all across Niagara County on a daily basis. We can help you and your family find the services you need.

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Our programs

Care Coordination

Care Management is a service for individuals who have been diagnosed with a serious and persistent mental illness or other chronic illness. Care Coordinators assist clients in linking setting personal goals and linking to services in order to help the client live successfully and healthfully.

18 Years of Age or Older.
Any Niagara County resident 18 years of age or older who has been diagnosed with a serious and persistent mental illness or other chronic illness may qualify. No fee.

Children’s and Young Adult Care Coordination

CSCM is a service that assists youth and their families to link with mental health, medical, specialty care and social services they need to meet their specific goals and challenges. Case Managers also work with community service providers to assure that the individual’s needs are met to help youth stay healthy and out of the emergency room and the hospital. The eligibility for children should also include working with young adults 18 to 25 years old

Children under 18 Years of Age.
Children living in Niagara County under the age of 18 who have been diagnosed with a serious mental illness, emotional disturbance or other chronic illness may quality for Children’s Care Management services. No Fee

Parent Empowerment Program (PEP)

PEP uses the Nurturing Parenting evidence-based curriculum when working with families referred to the program. The curriculum provides training modules that are family centered, culturally specific and designed to provide information, enhance skills and build parenting competencies that are specific to the age of the child. Each lesson identifies competencies parents need to learn in order for their parenting practices to improve. Families who complete the Nurturing Parenting Program make significant improvements in their parenting attitudes, knowledge and behavior.

Any age.
Clients are referred by Department of Social Services or through established agency contracts.

Healthy Families Niagara (HFN)

HFN is a comprehensive, home-based services program designed to help “at risk” parents meet the challenges of parenting young children and to ensure healthy child development. A family can continue in the program until the child is five years of age or enters Headstart.  We cover all of Niagara and Orleans County. 

Pregnant or child 3 months or under.
Families who meet eligibility can receive services for up to 5 years.
No Fee

Passage Domestic Violence Services

  • Passage House Shelter – a fifteen-bed domestic violence shelter located in Niagara County and provides free emergency shelter in a confidential location to individuals experiencing DV and their children. DV counseling and advocacy are available to shelter residents.
  • Counseling services are provided free to individuals in Niagara County who have experienced abuse.
  • Support Groups are offered for individuals who have experienced abusive relationships.
  • A children’s support group is available for children who have witnessed domestic violence AND whose parent is supportive and engaged in counseling as well. The children’s group is offered at the same time as the adult support group for the convenience of the families.
  • Community Advocacy Project (CAP) – Advocates are available to help individuals experiencing domestic violence gain access to community resources. For example, safe housing and family court support.
  • 24/7 Confidential Domestic Violence Hotline: 716-299-0909.

Adult Victims of Domestic Violence and their children.
Serves victims of Domestic Violence in Niagara Falls, North Tonawanda and Western Niagara County Shelter – No Charge in most cases. Counseling & Groups – No fee.

Casey House

Casey House is a 12 bed co-ed short-term emergency shelter for runaway, homeless, ‘at-risk’ and ‘throwaway’ youth ages 17 and under. Crisis intervention services are available 24/7 in order to respond immediately to a youth in need.

17 years and under.
Youth can self refer or or the youth may be referred by a parent, guardian, school staff, law enforcement personnel or other concerned individual.
No fee.

Youth Transitional Case Management

Transitional Case Management services are available for youth who need help in increase independent living skills, securing employment, obtaining or maintaining employment, securing safe, adequate housing, assistance with linkage to counseling and/or medical services.

Any youth transitioning into adulthood between 16-21 years of age.
No fee.