Since 1862, Jewish Family Services of Western New York has been providing all members of our community with critical health and human services, regardless of religion, ethnicity, cultural background, gender identification, ability, or age. The life-changing and wide-ranging services are provided by professional staff, supported by our extended family of dedicated volunteers and generous donors.

Our programs

NYS Licensed Mental Health Clinic

JFS offers a wide range of services of mental health & psychiatric services for adults, adolescents, and children over the age of 5. Counseling is available for people experiencing depression, anxiety, trauma, eating disorders, grief and loss, gambling, trauma, sexual abuse and adjustment issues as well as other mental health diagnosis. Services are provided by licensed mental health therapists including LCSWs, LMSWs LMHPs., Psychiatrist and Psychiatric Nurse Practitioners.

Treatment is available in person and through tele-health.

Ages 5 +

JFS accepts most insurances including Commercial Insurance, Medicaid, and Medicare. A sliding fee scale is available for the uninsured.

Please call 716-883-1914 and ask for the intake department to schedule services.


Care-Giver Program – In-Home Support

Partners with individuals, families, adolescents, and children of all beliefs and backgrounds to help them succeed in transition and overcome the challenges of everyday life. Agency is licensed mental health clinic through OMH NY. Licensed therapists provide mental health counseling and Gambling Recovery counseling. Specialties include Depression, Anxiety, Eating Disorders, Issues related to Aging, GLBT, Child/Parent Conflicts.

Ages 60 +
First three visits paid by Erie County Senior Services & Mental Health third party reimbursement.

Health Home (HHUNY and CHHUNY)

JFS’ Care Coordination Program is a free service that helps streamline care and improve the health and well-being of individuals and families. Working with you, a dedicated care coordinator will also work with your providers and your entire support system.

Eligibility requirements do apply, including active enrollment in Medicaid and having two or more chronic health conditions such as, asthma, diabetes, heart disease, mental health condition, or substance use disorder. Alternatively, those with a diagnosed mental health illness or who are living with HIV/AIDS qualify for the program.

JFS may still be able to help. If you are unsure of your eligibility or if you need assistance with a Medicaid application.

Please contact Program Coordinator Christina Mathis Dixon 716-883-1914 Ext 7 for Adult Health Home and Samantha Thompson 716-883-1914 Ext 5 today for a free, no-obligation, confidential discussion about your needs. We are here to help.

Ages 21 +
Physical and/or Mental Health.

Senior Care (MLTC)

Programs that specialize in providing multidisciplinary care including preventive, diagnostic, treatment and rehabilitation services for older adults with anxiety disorders, depression, cognitive impairments, psychoses or other mental health conditions in their homes, in long term care facilities or in hospital or nursing facility settings. The objectives of geriatric psychiatry are to improve the quality of life for older individuals who may have a combination of psychological, physical and social needs; and to support their ability to live independently in the community for as long as possible.

Ages 65 +
Dual Eligible (Medicaid & Medicare).

Mental Health First Aid

Programs that are staffed by licensed physicians who specialize in the prevention, diagnosis and treatment of mental, emotional and behavioral disorders including mood and anxiety disorders, bipolar disorders, personality disorder, adjustment reactions, adult attention deficit disorders, psychotic disorders and relational disturbances in the adult population, generally individuals age 18 and older. Services most often include an assessment to establish a diagnosis, psychotherapy, psychopharmacology and other forms of treatment as indicated.

Ages 18 +
Modest Fee or Free.

Refugee and Immigrant Center for Healing (R.I.C.H.)

R.I.C.H. is one of JFS’ signature resources that includes the Care Specialization Program, Psychosocial Support Program, and Trauma Systems Therapy for Refugee Youth program designed to support those who have experienced or been exposed to immigration trauma or political and state-sponsored torture.

Ages 5 +
Insurance, Ability to benefit from treatment and English proficiency.

Care Specialization Program (CSP)

Care Specialization Program (CSP) serves asylum seekers and other survivors of torture and trauma through intensive care specialization that primarily aids individuals and families seeking asylum as they resettle and work through the complex physical, social, and psychological effects of torture and trauma.

Services may also be provided to those with refugee, asylee, or other immigrant status. Services are holistic and comprehensive and focused on four core areas that include:

  • Mental health services
  • Legal services
  • Medical services
  • Social services

Emphasis is placed on the impacts of the asylum process and other legal processes on mental health and well-being. The program collaborates with community partners and engages social service systems to ensure that clients have access to a range of culturally and linguistically appropriate services that are comprehensive, equitable, and sustainable. SOT promotes healing, empowerment, and the establishment of independence and self-sufficiency.

Psychosocial Support Services (PSS)

Psychosocial Support Services (PSS) is a low-barrier, flexible model of care and mental health response for refugees and immigrants that is driven by the cultural and linguistic aspects of each community. Responses and services are guided by the communities themselves. Mental health response is gentle and introductory for communities and individuals that have experienced stigma and other barriers to addressing mental health concerns. There are five core components of the program including:

  • Mental Health Screenings
  • Cultural Orientation focused on Emotional Wellbeing
  • Mental Health First Aid
  • Brief Supportive Counseling
  • Support Groups

Services provide early interventions aimed at addressing challenges before they become a crisis or rise to the level of needing more intensive mental health care. Interventions are appropriate for youth, adults, and families. All support specialists are mental health professionals and are trained in Trauma-Focused Cognitive Behavioral Therapy. Support specialists also provide psychoeducation to newly arrived refugees and immigrants as well as service providers as a means of bridging the gap between arrivals, mental health services, and service providers.

Trauma Systems Therapy for Refugee Youth (TSTR)

Trauma Systems Therapy for Refugee Youth (TSTR) provides mental health and case management support to youth ages 5-21 and their families. The program is a four-tiered approach that includes outreach and education, skills-based groups, individual counseling, and in-home family counseling.

Groups and individual counseling are embedded in the school system and community organizations and focus on a child’s state of dysregulation and the social environment that contribute to ongoing symptoms of past and present trauma. Family-focused counseling helps caregivers identify how to best help the youth in their care and establish a system of support.

In collaboration with licensed clinicians, cultural brokers are an essential part of the team. They function as a bridge between cultures and disparate understanding of mental health, support caregivers and youth in understanding the work of service providers, provide background knowledge to enhance a provider’s understanding of needs, and work with clinicians to development treatment plans that are culturally responsive.

TSTR addresses multiple barriers to care including:

  • Innovative mental health service delivery
  • Community engagement
  • Stigma reduction

Engagement of schools and social services systems to ensure full access to all support services leading to improved mental, financial, and physical health for the family unit

Please contact 716.883.1914 or emailing